Privacy policy
Effective from 01/01/2026
Data controller
The personal data processing described below is implemented by Optima AI, a SAS [Simplified Joint-Stock Company] with a share capital of €75,000, registered in the Reims Trade and Companies Register under number 989 620 018, whose registered office is located at 1 Chemin des Ruelles, 51500 Villers-Allerand, France. Contact: contact@optimaai.fr
Data collected and purposes
Collected data
Via
Purpose
Legal basis
Name, email, telephone, company
Contact form
Responding to your request
Legitimate interest
Name, email, telephone, company
Making an appointment
Arrange the requested appointment
Performance of the pre-contractual relationship
Name, email, company
Newsletter sign-up
Sales prospecting (news, offers)
Consent (or legitimate interest in B2B contexts, with the right to object to each mailing)
Browsing data
Google Analytics
Website audience measurement
Consent (analytics cookies)
Content of exchanges, possible email
Chatbot
Answering your questions online
Legitimate interest / consent depending on the context
Content of exchanges, possible email
Chatbot
Answering your questions online (in-house solution, powered by the Mistral AI API)
Legitimate interest
Data recipients
The data collected may be transmitted to the following recipients, to the extent necessary for each purpose:
- – Optima AI’s authorised internal teams (sales, appointments, support); ;
- – Sellsy (sales management tool / CRM), for tracking enquiries and managing customer and prospect relationships; ;
- – Brevo, for sending the newsletter and commercial communications; ;
- – Google (Google Analytics), for site audience measurement; ;
- – Mistral AI, as part of the cloud API used by our conversational bot (in-house solution); ;
Data transfers outside the European Union
Our service provider Google (Google Analytics) is likely to process data outside the European Union, notably in the United States. This transfer is governed by the European Commission's standard contractual clauses and/or Google's adherence to the EU-U.S. Data Privacy Framework. As Mistral AI is a company established in France, data hosting via its API is a priori carried out within the EU.
Shelf life
- – Data relating to prospects and customers (contact form, appointments, newsletter, CRM): 3 years from the date of the last contact, unless there is a legal obligation to retain the data for a longer period.
- – Audience measurement cookies: up to 13 months, in accordance with the CNIL’s recommendations.
Data security
The measures implemented to protect your data are described in our security policy (encryption, hosting in France, team awareness).
Your rights
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights in respect of your personal data: the right of access, rectification, erasure, restriction, objection, data portability, and the right to withdraw your consent at any time.
You can exercise these rights by contacting us at the address: contact@optimaai.fr. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr.
Cookie management
You can modify your cookie preferences at any time via the cookie management banner displayed on the site, or through your browser settings.
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